Reference

How We Keep Your Account Safe

When you open an account with leobola and make your first deposit through DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity…

Account verificationPayment securityYour privacy rights
leobola How We Keep Your Account Safe
GET IN TOUCH

Contact Us About Your Privacy

We respond to privacy requests and account-access questions through our support team.

Live Chat Open the support widget inside your leobola lobby.
Email Send your privacy question or data-access request to [email protected].
Account Settings Navigate to Settings > Privacy & Data in your account dashboard to review what…
HOW WE PROTECT YOU

Our Privacy and Security Practices

We encrypt all your account data and payment details using industry-standard TLS 1.2 protocols. Your DANA, OVO, GoPay and QRIS transactions are routed through secure payment gateways operated by licensed Indonesia financial…

Data Encryption

All data in transit uses TLS 1.2 encryption. Your passwords are one-way hashed. Payment details are tokenised so we never store your full card or account number.

Payment Security

DANA, OVO, GoPay and QRIS deposits route through verified Indonesia financial partners. Each transaction is verified before crediting your wallet.

Data Retention

We keep your account data only while your account is active plus two years after closure for legal compliance. After that, all personal records are permanently deleted.

Account Access Control

Two-factor authentication is available on all accounts. We monitor for unusual login activity and alert you if we spot suspicious access from new locations.

No Third-Party Marketing

We do not sell your contact information or share it with advertisers. Your email and phone are used only for account notifications and support.

Your Rights

You can request your data, correct inaccurate information, or ask us to delete your account at any time. Submit requests via live chat or email [email protected].

Privacy Questions We Answer

Below are the questions we hear most often about how we handle your information, what happens when you close your account, and what rights you have.

We retain your account data for two years after closure to meet Indonesia regulatory requirements and to process any pending withdrawals or disputes. After two years, your personal information is securely deleted. You can request earlier deletion, depending on local law, by emailing [email protected].

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Download my information'. We'll compile your personal details, transaction history and login records into a file and email it to you within 24 hours.

No. Your payment account details are tokenised — we store only a unique reference number, never your actual account credentials. Real payment details remain with DANA, OVO, GoPay, QRIS and their partner banks. We never see or store your full payment credentials.

We do not sell your data. We use your email and phone only for account notifications, withdrawal confirmations and support. You can opt out of promotional emails anytime in your account settings without affecting your account access.

We use only functional cookies to keep you logged in and remember your language preference. We do not use tracking pixels or third-party cookies for advertising. You can disable all non-essential cookies in your browser settings at any time.

Contact our support team immediately via live chat or email [email protected] with details of the concern. We investigate all privacy complaints within five working days. You also have the right to file a complaint with your local data protection authority, depending on local law.

We share account information with fraud-detection services and payment processors only to verify transactions and prevent abuse — this is necessary to keep your account and payments safe. We do not sell this data and do not share it for any other purpose where local law does not require it.