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Your Rights and Our Legal Commitments

leobola operates under a clear legal framework designed to protect your account, your data, and your transactions — whether you deposit via DANA, OVO, GoPay or QRIS.

Kebijakan Privasi TransparanPerlindungan Data AkunSyarat & Ketentuan JelasDukungan DANA, OVO, GoPay, QRISHak Pengguna Indonesia

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How leobola Applies Its Legal Framework

leobola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern every interaction you have with leobola — account creation, fund movements, game access and communication preferences. Eligibility to use the platform depends on local law in your region of Indonesia, including cities such as Bandung and across the archipelago. When you deposit through

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DANA, OVO, GoPay or QRIS, those transactions are processed under the payment network's own terms alongside ours. We retain transaction records for a minimum of five years in line with standard financial compliance practice. Any conflict between a promotional communication and these core terms is resolved
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in favour of these terms. We update this page when our policies change and display a revision date at the bottom of each version so you can track what is new. If you continue using your account after a published update, that constitutes acceptance of the
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revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM LEGAL

Reach Us on Any Legal or Policy Matter

Our compliance and policy team is separate from general customer support. For legal queries — data access requests, account closure, or terms clarification — use the…

KEAMANAN & KEPERCAYAAN

How We Protect Your Account and Data

Every account on leobola is secured with end-to-end encryption for login sessions, payment transactions and personal data storage.

Enkripsi Data Akun

All personal data — including your name, payment method details and transaction history — is encrypted at rest using AES-256 and in transit using TLS 1.3. No payment credential is stored on our servers in plain text.

Kebijakan Cookie

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve page performance. You can manage your cookie preferences at any time via the Cookie Settings link in the site footer.

Retensi Data

We keep your account data for as long as your account remains active and for five years after closure, in line with financial record-keeping requirements. After that period, data is permanently deleted from our systems.

Verifikasi Identitas

Identity verification is required before your first withdrawal. You submit a government-issued ID through the secure upload portal in Account Settings. Documents are reviewed within 24 hours on business days.

Hak Akses & Koreksi

You have the right to request a full copy of the data we hold about you and to ask us to correct inaccurate records. Submit your request through the Data Request form and we will respond within three business days.

Penutupan Akun

You may close your account at any time by submitting a closure request via Account Settings › Privacy › Close Account. Pending balances must be withdrawn first; closure is processed within 48 hours of confirmation.

Legal Questions We Hear Most Often

Below are the questions Indonesian members ask us most frequently about our terms, data practices and account rights. If your question is not covered here, our compliance chat is available 08.00–22.00 WIB daily and can escalate directly to the legal team for complex matters.

Access to leobola depends on local law in your specific region of Indonesia. We recommend reviewing applicable local regulations before opening an account. Our terms page is updated when jurisdiction-related conditions change.

We collect your name, email address, date of birth, government ID for verification, and payment method identifiers such as your DANA or OVO account reference. We do not store full card numbers or e-wallet PINs on our servers.

Navigate to Account Settings › Privacy › Data Request and submit the online form. We will compile and deliver your data package by encrypted email within three business days of receiving your verified request.

You can request deletion after your account is closed. We are required to retain financial transaction records for five years under standard compliance rules, but non-financial personal data is deleted upon confirmed account closure and request.

Any remaining balance must be withdrawn to your registered DANA, OVO, GoPay or QRIS account before closure is processed. We cannot close an account with a positive balance until the withdrawal clears, which normally takes under one hour.

Submit a dispute via our compliance chat with your transaction ID and the date and amount in question. We investigate and respond with a written outcome within five business days. Unresolved disputes may be escalated through our formal legal inbox.

We review our terms at least once per year and whenever regulations that affect our operations change. Each revision carries a date stamp at the top of the page. Continued use of your account after the revision date constitutes acceptance of the updated terms.

Your Rights and Our Legal Commitments

Reach Us on Any Legal or Policy Matter

How We Protect Your Account and Data

Enkripsi Data Akun

Kebijakan Cookie

Retensi Data

Verifikasi Identitas

Hak Akses & Koreksi

Penutupan Akun

Legal Questions We Hear Most Often

01 Is leobola legally accessible in Indonesia?

02 What data does leobola collect when I open an account?

03 How can I request a copy of my personal data?

04 Can I ask leobola to delete my account data?

05 What happens to my DANA or GoPay balance if I close my account?

06 How are disputes about transactions handled?

07 How often does leobola update its legal terms?

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